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Delivery Policy

Covid-19 Update

5th January 2021

We are still operating normally throughout this third period of restrictions imposed by the government 05/01/2021

Whilst most orders will be delivered on time, our delivery partners are being affected due to operational constraints in our distribution channels. Our aim is to keep customers informed wherever possible to any order delays. We thank you for your understanding and apologise for any inconvenience this may cause. 

If you have any queries regarding your order please phone 0800 328 1088

RTS Imaging Superstore will make every effort to ensure you receive your order on-time and in accordance with your preferred delivery option. Should your item(s) be out of stock and we cannot fulfil your order within the time scales requested, we will contact you immediately to advise you of best estimated delivery date.

Orders received and processed by RTS Imaging Superstore before 2pm will usually be dispatched the same day (Monday to Friday excluding public holidays). Orders received after 2pm, will be dispatched the following business day. If you have paid for your order by Cheque or Bank transfer, we normally dispatch orders the same day we receive notification that the funds have cleared.

Deliveries

In the vast majority of instances RTS Imaging Superstore’s couriers are able to meet your preferred delivery criteria. However, on the rare occasion where due to unforeseen circumstances we fail to meet the desired service level, please contact us, and we will provide you with an updated ETA. Please note, next business day deliveries are scheduled to be delivered up to 6pm Monday to Friday excluding public holidays.

Most Deliveries To UK Mainland Are Sent Via 24hr Courier

We Use Delivery Companies APC, TNT, DPD & ParcelForce

International Deliveries

We are currently not accepting B2C orders outside of the UK. We will review this policy following the UK's exit from the EU after 1st Jan 2021

International Business Customers

The Imaging Superstore is able offer a 3-day delivery service to all EU European destinations and a 5-day delivery service to all other destinations. Please contact us at sales@responsets.co.uk or call direct on 01737 244408 prior to placing your order to ensure we are able to deliver to your destination.

Returns & Refund Policy

This policy applies to all goods and services ordered from Response Technical Services Ltd. via our RTS Imaging Superstore online store.

Unwanted Goods

Response Technical Services will refund 100% of the costs of the goods less delivery and any credit card transaction charges provided the goods are returned within 14 days from the date of despatch. When the goods are received back they must be unused and still in their original packaging with all labels and seals in tact.

The cost of returning unwanted goods will be the responsibility of the purchaser. When returning goods, please ensure that they are delivered back to Response Technical Services Ltd. using a postal / courier service requiring a signature as proof of delivery. The purchaser should also consider insuring the goods against damage or loss in transit. The address for returning goods can be found on the Contact Us page of the website.

Damaged / Wrongly Despatched Goods.

In circumstances where goods are found to be faulty or the wrong goods have been despatched, Response Technical Services will replace or exchange the items. In circumstances where the error is due to the failings of Response Technical Services, we will arrange and pay all re-delivery and collection fees.

Response Technical Services should be notified immediately (not later than 14 calendar days after receipt of the items) of any goods which are found to be faulty or wrong. Please call us on 0044 (0) 1737 244408 and we will endeavour rectify matters as quickly as possible.

In the unlikely event that a replacement item is out of stock at the time we are notified of the error, the purchaser will be offered a full refund of the sums paid, to include any additional charges applied to the transaction such as delivery and credit card charges.

Refunds will be processed once the faulty/ wrong items have been returned to us and we are satisfied that the goods are faulty or the wrong items were despatched. We shall endeavour to process all refunds within 5 working days from receipt of the goods. Refunds will be processed using the same credit or debit card used to purchase the goods.

To avoid delays in replacing goods, we shall process replacement items in the normal manner and refund against the original sale, this may result in another sale being processed against your account until the credit /refund is completed.

Response Technical Services will endeavour to exceed the minimum standards set out in “The Consumer Protection (Distance Selling) Regulations of 2000”. A summary of the act can be found under returns policy. For a full details please follow the link to www.opsi.gov.uk/si/si2000/20002334.htm