Who Are RTS Imaging Superstore?

RTS Imaging Superstore is the eCommerce website of Response Technical Services Ltd. Company Registration No. 4251713

What Does RTS Imaging-Superstore Do?

We are one of the leading suppliers of document & microfilm scanners throughout the UK. In addition we have our own national service team providing on-site maintenance and support to the products we supply as well as third party support for all the leading brand manufacturers of document scanners and microfilm hardware.

I don't want to buy online, what do I do?

There are other ways to place your order with us. You can call a member of our Sales Team on 0800 328 1088 and they will guide you through the process and answer any questions along the way. Purchase Order - You will need to be a registered UK company to order by this option. Telephone Orders - We currently are unable to take credit card payments over the phone. We can send you an invoice with a link to SAGE PAY Secure payments.

How secure are my credit/debit card details?

All online payments are protected by one of the UK’s leading secure encrypted gateway services and there is a very strict privacy policy, meaning that none of your information is ever shared with third parties. All credit card numbers are encrypted when the order is placed using 256-bit encryption.

How can I pay for my order?

Most major credit and debit cards, including Visa, Mastercard, American Express, Maestro and Electron are accepted online

How can I track the status of my order?

As soon as you place your order, you will receive an email confirmation which includes all your order details and your order number. You can then track the progress of your order at any time using this order number, by logging in to your online account, clicking the link in your order confirmation email or calling our Office. If you haven't created an account, it is a simple form to fill in.

How long will my order take to be delivered?

If you have selected Express Delivery, Your order is sent on a next day delivery service. You should receive your order the next day after you have placed your order (Monday - Friday only) Standard Delivery can take between 1 and 3 days for you order to arrive. There may be times where your order may be delayed due to circumstances out of our control. if there are unforeseen delays, a member of our team will contact you as soon as possible

What information do you need to process a replacement or refund?

For enquiries related to a return or refund, please use our Contact Us page. Filling in the contact us form will ensure we receive all the necessary information to resolve the matter as quickly and efficiently as possible.

FAQ | RTS Imaging-Superstore

Q: How can I contact RTS Imaging-Superstore?

If you have any questions about our products, ordering or an existing order including delivery and after sales, please call our Customer Service team, Monday to Friday between 9am and 5pm, on 0800 328 1088 or email info@responsets.co.uk

Frequently Asked Questions

Find answers to common questions about our products and services.

What is your return policy?

We offer a 14-day return policy on all unused items in their original packaging. Please contact our customer service team to initiate a return. Please note: delivery and handling charges are to be paid by the customer. We may charge a restocking fee of 12.5%

How long does delivery take?

Standard shipping typically takes 1-2 business days. We use next day delivery services.

Do you ship internationally?

We ship to most countries worldwide. Shipping costs and delivery times vary by location. (Business Customers only)

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the carrier's site.

What payment methods do you accept?

We accept all major credit cards, and other secure payment methods available at checkout.
Business Customers and Public Sector Organisations can supply a Purchase Order (email sales@responsets.co.uk)

How can I contact you?

If you have any questions about ordering or an existing order including delivery and after sales, please call our Customer Service team, Monday to Friday between 9am and 5pm, on 0800 328 1088 or email info@responsets.co.uk

What do I do if I want a refund?

If you are purchasing online or on the phone, please refer to our Terms and Conditions for details. In the instance that you are to be issued a refund, it will be processed via the same method that the initial payment was made. For example, if you paid for the item using a credit card, the refund will be made onto the same credit card

What is the Minimum Time I can Hire A Scanner For?

You can hire one of our scanners for any length of time, however there is a minimum charge of one month.

What is Included in The Hire Charge?

We Include with the scanner: All cables, Capture software and engineer support for any breakdowns. For production level scanners we will deliver and set up the scanner if required* (*an extra charge may be incurred)

Service FAQ

Questions regarding our service and support

What Area Do You Cover?

We cover most of the UK Mainland except Scottish Highlands. We have field based engineers all around the UK

What Brands Do You Support?

Document Scanners: Brother, Canon, Epson, Fujitsu, Kodak / Bell & Howell, Panasonic & Ricoh

Microfilm Scanners: Canon, Kodak / Bell & Howell, Minolta, e-imagedata ScanPro, Solar

Do I Need a Support Contract?

No, We can do one-off calls for a call-out charge. The call-out charge includes 1 hour labour on site. Additional time is charged at a set rate (please call for current rates).

What is Included in a Support Contract?

Our Support Contracts Include:
8 Hour Response for Call-Outs
Parts (Except Consumable items),
Labour & Travel Included
Unlimited breakdown cover (including fair wear & tear)
Preventative maintenance (up to two visits per year*) *Dependent on type and level of scanner
Telephone / Email / Remote Support
Loan equipment when repairs exceed SLA

What is the Manufacturer's Warranty

All new scanners are provided with a 12-month manufacturer's warranty. Please see the individual terms and conditions for the particular manufacturer you are enquiring. You can normally find these at the websites of the manufacturer.
Extended warranties can be purchased on new scanner products at the time of sale.

24+ Years

NHS / GOV

Authorised

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