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24+ Years

Trusted Since 2001

Authorised

Official Partner Status

Google Rating

4.9 
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Delivery Policy

Delivery Policy

*Delivery times are an estimate and may be subject to factors beyond our control

 

If you have any queries regarding your order please phone 0800 328 1088

Christmas Holidays 2026

Orders placed  after 3pm 23/12/25 will be processed on or after 02/01/26

RTS Imaging Superstore will make every effort to ensure you receive your order on-time and in accordance with your preferred delivery option. Should your item(s) be out of stock and we cannot fulfil your order within the time scales requested, we will contact you immediately to advise you of best estimated delivery date.

Orders received and processed by RTS Imaging Superstore before 3pm will usually be dispatched the same day (Monday to Friday excluding public holidays). Orders received after 3pm, will be dispatched the following business day. If you have paid for your order by Cheque or Bank transfer, we normally dispatch orders the same day we receive notification that the funds have cleared.

Deliveries

In the vast majority of instances RTS Imaging Superstore’s couriers are able to meet your preferred delivery criteria. However, on the rare occasion where due to unforeseen circumstances we fail to meet the desired service level, please contact us, and we will provide you with an updated ETA. Please note, next business day deliveries are scheduled to be delivered up to 5:30pm Monday to Friday excluding public holidays.

 

Most Deliveries To UK Mainland Are Sent Via 24hr Courier

We Use Delivery Companies APC, TNT, DPD & ParcelForce

  • Orders Over 1Kg - £8.99 exc. Vat | £10.79 Inc. Vat
  • Orders Under 1Kg - £6.00 exc. Vat | £7.20 Inc. Vat  (Excluding Scanner Hardware)
  • Promotional Free Delivery - Free
  • Channel Islands - Contact Us For Quote
  • Northern island - £21 Next Day Courier

International Deliveries

We are currently not accepting B2C orders outside of the UK. 

International Business Customers (B2B)

The Imaging Superstore is able offer a 3-day delivery service to all EU European destinations and a 5-day delivery service to all other destinations. Please contact us at sales@responsets.co.uk or call direct on 01737 244408 prior to placing your order to ensure we are able to deliver to your destination.

Customs, Duties and Taxes

RTS Imaging Superstore is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Response Technical Services will endeavour to exceed the minimum standards set out in “The Consumer Protection (Distance Selling) Regulations of 2000”. A summary of the act can be found under returns policy. For a full details please follow the link to www.opsi.gov.uk/si/si2000/20002334.htm