Service & Support

Purchasing an RTS Scanner Care 3-year extended warranty or plan for a document scanner can provide several benefits, particularly for businesses or individuals who rely heavily on their scanning equipment. Below are key reasons to consider investing in this extended warranty:

• Enhanced Support and Faster Response Times: The RTS Scanner Care 3-year extended warranty offers an elevated level of support compared to standard manufacturer warranties. For example, certain plans include 8 hour response times for on-site repairs, which minimises downtime and ensures your scanner is back in operation quickly. This is critical for businesses where scanning is integral to daily workflows.
• Extended Protection Beyond Standard Warranty: Most document scanners come with a standard 1-year manufacturer warranty, but issues can arise after this period. The RTS Scanner Care extends coverage to 3 years, protecting against unexpected repair costs due to hardware failures or defects. This is particularly valuable for high-usage scanners, as components like rollers or sensors may wear out over time.
• Comprehensive Coverage: The warranty typically covers parts and labour (excluding consumables like roller kits or pads & glass items), ensuring that most repair costs are included. It also provides unlimited breakdown support via onsite*(*except Desktop A products) telephone, email, or remote assistance, which can help resolve issues quickly and efficiently.
• Preventative Maintenance and Consumable Discounts: RTS Scanner Care often includes preventative maintenance (Service Plans only) to keep the scanner in optimal condition, reducing the likelihood of breakdowns. Additionally, we offer discounts (e.g., 5% off) on consumables specific to your scanner model, which can lower long-term operating costs.
• Peace of Mind for High-Volume Scanning: Document scanners, especially those used in offices or departmental settings, can process thousands of pages daily. The extended warranty provides peace of mind by covering potential failures due to heavy use, ensuring reliability for critical tasks like digitising records or managing workflows.
• Cost Savings on Repairs: Without an extended warranty, out-of-warranty repairs can be expensive, especially for complex issues requiring professional service. Our Scanner Care plan eliminates un-budgeted repair expenses, which can be significant for high-performance scanners.
• Support for Business Continuity: For businesses, a scanner failure can disrupt document management processes, leading to delays and lost productivity. The extended warranties fast repair or replacement services help maintain operational efficiency, which is especially important for scanners used in environments like legal offices, healthcare, or finance.

• Features
  3 Year RTS Scanner-Care
• Provider
  RTS Imaging- Superstore
• Length of Cover
  36 Months
• Cover
  UK Mainland²
• Parts¹ & Labour
  
• 8 Hour Response
  
• Cover Mon - Fri 9am - 5pm*
  
• Unlimited Onsite Breakdown Calls (excluding Desktop A Scanners)
  
• Upto 2 x Routine Maintenance Visit (depending on plan)
  
• Tel / Email / Remote Support
  
• 5% Off Consumables For Your Model (whilst in plan, online orders only)
  

*Excluding Public Holidays

¹Excluding Consumables

²Some Geographical Areas Excluded (eg. Northern Ireland, Highlands, Islands)

Types of Scanner Care Products